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7/24/20257/25/20259:00 AM - 5:00 PM35OPEN$1,076.00
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7/24/2025 - 7/25/2025
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$1,076.00
10/23/2025 - 10/24/2025
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35
OPEN
$1,076.00

Train your entire team with our Private Group Training solutions. AstraTech specializes in creating customized training programs to fit your organization’s unique learning needs and business objectives. Take advantage of multiple student discounts, customized curriculum and flexible scheduling with Private Group Training from AstraTech!

    On-Demand Learning (ODL) is a self-paced training solution designed to work around your individual schedule, budget, and learning needs. Our ODL courses provide you with exclusive access to interactive platforms combining high-quality instructor videos from subject matter experts, official courseware and study materials, hands-on labs, practice exercises, skill assessments and knowledge checks. The modular, self-paced ODL course structure adapts to your unique learning needs and style, providing an optimal training experience.

    Train your entire team with our Private Group Training solutions. AstraTech specializes in creating customized training programs to fit your organization’s unique learning needs and business objectives. Take advantage of multiple student discounts, customized curriculum and flexible scheduling with Private Group Training from AstraTech!

    Constructive Conflict Management

    $1,195 | 2 days

    Upgrade your tech skills with this training course. Launch your career to the stars with AstraTech IT Certification Training!

    Please select a Learning Method below to get started:

    • Leadership & Professional Development

    About this Course

    SKILL LEVEL: 
    • Intermediate

    Constructive Conflict Management Course Outline

    Conflict is inevitable. People approach situations with their own set of experiences, priorities, and viewpoints. The ability to govern disputes, de-escalate problems, and even set up ways to resolve issues in the future is vital.

    Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.

    This course has been approved for 14 PDUs | 14 CDUs

    Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.

    0
    • Identify and manage sources of conflict
    • Define an effective strategy to deal with conflict
    • Implement a process to manage conflict situations
    • Build civility in the workplace

    Understanding the Pain and Causes of Conflict

    • Identifying the causes of conflict
    • Harnessing the benefits of constructive conflict
    • Resolving harmful conflict
    • Learning fight vs. flight and creating ?flow? in dialogue instead
    • Understanding the key people in conflict resolution

    Building Civility in the Workplace

    • Recognizing uncivil behavior
    • Reaping the benefits of civil behavior
    • Working with difficult people
    • Identifying and avoiding incivility
    • Creating, implementing, and enforcing a civility policy

    Walking Through the Conflict Resolution Process

    • Making an effective atmosphere
    • Developing mutual understanding
    • Focusing on individual and shared needs
    • Getting to the root cause
    • Generating options
    • Building a solution

    Conflict Resolution Strategies

    • Differentiating between resolution strategy versus process
    • Recognizing advantages and disadvantages to key strategies
    • Knowing when to use the key strategies
    • Collaborating
    • Competing
    • Compromising
    • Accommodating
    • Avoiding